Critical success factors for 2012–2015

1. Customer perspective

Reliability of statistics

  • Activity complies with the European Statistics Code of Practice, (pdf)
  • Co-operation with stakeholders and partners functions well and is fruitful.

Usability of data

  • Data supply is exhaustive and renewed according to needs.
  • Data are easy to find and public visibility of statistics is improved.
  • Diversified utilisation of data is promoted.

Good service to researchers

  • Data meet demand.
  • Service processes are fast.
  • Social research infrastructure is developed in collaboration with other data producers.

2. Process perspective

Standardisation of processes

  • Common production systems are built for statistics.
  • Data collecting is rationalised without compromising quality.
  • Standardised data processing methods and an exhaustive metadata system are in use.
  • ICT solutions that meet needs are in use.

Commitment to quality

  • The quality control system of the European Statistical System is adopted.
  • Products and services that are free of errors are produced systematically.

3. Human resources perspective

Competent personnel

  • Secured core competence.
  • Functioning tools for competence sharing.
  • Competitiveness on the labour market remains high.

Renewing modes of work and procedures

  • Flexible organisation of work and up-to-date technological solutions.
  • Functioning processes and networking.
  • Rewarding that supports renewal and good performance.

Healthy work community

  • Well-being is natural part of everyday activity in work community.
  • Good leadership and work community skills.
  • Common procedures and open interaction in change situations.

4. Financial perspective

Stable budget development

  • Available funding develops predictably.
  • Costs are under control.

Improvement of productivity

  • Productivity Programme 2015 is implemented.
  • Environmental programme is implemented.
  • Strategy on office premises is implemented.


Last updated 4.5.2012