Statistics Finland's service principles
We serve flexibly and
proficiently
- Our website www.stat.fi gives
access to a wide range of free-of-charge data products and
services: latest statistical data, publications, statistical
databases, dedicated sections on topics and themes, statistical
metadata, and learning materials.
- Our information and advice services, as well as experts in
various fields provide assistance in the search, use and
interpretation of Finnish and international statistics. The lending
service and the information sources of the Library of Statistics
are also at our customers' disposal. Services of the Library of
Statistics
- The information, training and special services we charge for
can meet demanding information needs.
- For further information on our range of products and services
see Products and services
We are easy to
approach
- We will answer general information service queries sent to us
via the online form Ask
about statistics, or by
email or telephone +358 9 1734 2220.
- You are free to contact the experts in our statistics. Their
contact details can be found under Further information on the
left-hand side of the homepage of each set of statistics, or each
product or service.
- The Library of Statistics is open on weekdays: Library opening
hours.
- Our products can be ordered from the customer service of Edita
Publishing Oy, tel. +3520 450 05 and from
Edita's online bookstore.
- You can give us feedback via our feedback
channel.
- You can report changes in your contact details with an online form.
- Statistics Finland's official service point is the Registrar's
Office which is open Monday to Friday between 8 am and 6.15 pm (in
summer from 1 June to 31 August between 9 am and 3 pm).
- Staff email addresses are of the form
fistname.lastname@stat.fi
- Contact
information in more detail.
We operate fast and with
precision
- We will answer queries and feedback received by email or via
the Internet within two working days.
- We will route the queries to the right expert.
- We will despatch finished products within two days from receipt
of order.
- We adhere to agreed delivery schedules and inform about any
possible delays.
We keep data users
up-to-date
- All statistical releases for the current year can be found in
alphabetical and chronological order in our Release
calendar.
- When revisions take place in our statistics we post information
about them on the Revisions in
these statistics page.
- Our Weekly calendar (in Finnish
only) contains information about releases and revisions of
statistics, and about our products and other topical matters.
- By subscribing to our News
notification service you can order free notifications to your
email inbox about our latest statistical releases and other current
issues related to our statistics.
- You can also keep up-to-date with our news supply with RSS feeds.
- We organise seminars, training and special events on topical
subjects.
We learn through
interaction
- We attend carefully to the needs of our data users and seek the
best solution for each information request.
- We regularly ask for and gather the views and opinions of our
data users and other stakeholders in order to improve our
service.
- We co-operate continuously with our data suppliers in order to
make the provision of data easier for them. Section on Data collections.
Last updated 5.4.2012
Telephone +358 9 17 341